![]() ![]() ![]() In that email, we were told that the indoor pool and fitness center would be closed. We received an email the night before we were departing on an 11 hour drive to Salt Lake City letting us know that they were renovating the hotel. Our experience at this hotel was horrible. ![]() We visited Salt Lake City for our family Christmas vacation and even though we had many options, we chose to stay at this Residence Inn by the Airport because we thought this hotel was going to meet the needs of our family. I have been a Marriott Platinum member for over 11 years and a Marriott Rewards Member for over 16 years and this was the worst experience I ever had at a Marriott. However, it seems like this hotel (Aimbridge Hospitality representing Marriott Hotels) really does not care for their guests. ![]() It would be part of good customer service and satisfaction to inform guests and ensure that their stay is as comfortable as possible. Worst hotel to stay at near the Salt Lake City Airport. There was one lady who worked there who was diligently trying to help refill the other food items, but still didn't make up for the fact that a number of food options were unavailable. The morning of mother's day, there was basically no hot food items by 8am because ”they didn't have staff due to it being mother's day”. The staff did offer me to choose any item from the store as a make up for the circumstances. In addition, while out of the control from the hotel, there was a disruptive group of teenager boys from a hockey team staying there and they were knocking on doors and being extremely loud in the hallway calling out ”housekeeping”. The staff offered to give me extra marriott bonvoy points to make up for the situation. Had to find out after going into the room and seeing the discrepancy and only after going back to the check-in desk did they tell me the information. I was not notified of my room downgrade due to the hotel being overbooked either before or at check-in. ![]()
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